Answer common questions
Use approved product, service, policy and operating information to respond consistently.
WHATSAPP AUTOMATION FOR BUSINESS
Turn WhatsApp conversations into useful business actions.
Haillo lets you build a WhatsApp Agent around the conversations your customers already start: questions, enquiries, bookings, follow-ups and support. Connect approved knowledge and business systems so the conversation can move beyond a generic chatbot response.
Free plan · Test credits included · No card required
01Customer sends a WhatsApp message↓
02Agent understands the intent↓
03Knowledge or a connected system is used↓
04Action, answer or qualification is completed↓
05Team receives exceptions with context
Start in minutes
- 1
Create your free workspaceNo card required
- 2
Test your prepared AgentTry the conversation in your browser
- 3
Connect a channel when readyKeep control before going live
THE BUSINESS PROBLEM
More messages should not have to mean a bigger support queue.
Customers expect a useful response while their interest or need is current. A configured Haillo Agent can handle repeatable work immediately and pass exceptions to your team with the conversation context intact.
WHAT THE AGENT CAN HANDLE
From first response to the approved next step.
Qualify new enquiries
Ask the right questions, capture contact details and route promising opportunities to the appropriate team.
Book and follow up
Use connected systems to request or update bookings and send configured confirmations or reminders.
Support and escalate
Retrieve available information, complete routine requests and involve a person when the conversation needs them.
CONTROL AND TRUST
Automation with clear boundaries.
Haillo is designed to do configured work—not make up authority it has not been given.
- ✓Use approved WhatsApp business setup, templates and consent practices where required.
- ✓Keep marketing opt-in separate from service conversations.
- ✓Define exactly which records and actions the Agent can access.
- ✓Escalate complaints, sensitive requests and exceptions to a person.
- ✓Review conversations and improve the workflow without silently expanding its authority.
QUESTIONS, ANSWERED
What businesses ask before getting started.
What is WhatsApp automation?+
WhatsApp automation uses configured software to respond to messages and carry out repeatable steps such as answering questions, collecting details, qualifying enquiries, creating bookings or routing a conversation.
How is a Haillo Agent different from a basic WhatsApp chatbot?+
A basic chatbot often follows a narrow menu. A Haillo Agent can understand natural requests, use approved knowledge, follow a visual workflow, work with connected systems and bring in a person when needed.
Can it qualify leads from WhatsApp?+
Yes. You can define the questions, fit criteria, required details and routing rules, then pass the structured opportunity to your team or connected system.
Can it send appointment confirmations and reminders?+
A configured workflow can send approved messages after a booking or before an appointment, subject to the connected system and applicable WhatsApp requirements.
Can a customer speak to a person?+
Yes. You decide which requests need human attention and how the conversation should be handed over with its existing context.
Do I need a WhatsApp Business setup?+
Production WhatsApp use requires the appropriate business channel and setup. The exact onboarding and messaging requirements depend on the intended use case and current platform rules.
BUILD YOUR FIRST AGENT
Start with one real customer conversation.
Create a free workspace, test the workflow and decide what should be automated before connecting a live customer channel.