Build visually
Drag, drop and connect the steps your AI should follow.
The Haillo platform
Build, configure and launch your AI agent in one place.
Design what your agent should say and do, choose how it sounds and thinks, connect your business knowledge and systems, then publish it to Voice, WhatsApp, SMS or your website.
Start freeTest before you publishTest credits included
Visual Agent Builder
Build exactly what should happen next.
Drag, drop and connect the conversation, decisions and actions your agent should follow—from the first customer request to the completed task or human handoff.
Appointment journey Ready to run
↘
TRIGGERIncoming request
?
TALKAsk what they need
✦
AIUnderstand intent
⌘
DECIDEAppointment?
▦
CALENDARCheck availability
✓
ACTBook appointment
↗
MESSAGESend WhatsApp
Send confirmations automatically.
✓
COMPLETECustomer confirmed
⌁
CONNECTHuman handoff
Bring in your team when they’re needed.
Workflow complete. The appointment is booked and a WhatsApp confirmation was sent.
Generate with AI
Describe the process you want and let AI help draft it.
Test before publishing
Simulate the complete conversation before customers use it.
Publish versions safely
Review history and restore an earlier version when needed.
Configure your agent
Choose how your agent sounds, responds and thinks.
Give your agent a clear job, choose the voice customers will hear, adjust its speaking pace and select the AI model behind its answers. Preview and test every choice before customers interact with it.
- Give it a job and personality
- Choose from multiple voices
- Adjust speaking speed
- Pick the right brain for the job
The model is the brain your agent uses.
Choose a faster model for simple conversations or a more careful model for harder questions. Not sure? Start with Balanced. You can change it later.
Choose a voicePlay to compare
SlowerFaster
Choose its brainBalanced recommended
✓ Voice: Warm✓ Speed: Normal✓ Brain: Balanced
Connect and publish
Connect a number or channel. Then put your agent to work.
Choose how customers will reach your agent, complete the connection, test everything and publish when you are ready.
Voice
Use a new Haillo number, forward your existing number or port an eligible number.
Number connected
Connect a supported business number and continue the conversation in WhatsApp.
Ready
SMS
Send and receive customer messages using the same connected agent.
Enabled
Web widget
Add Haillo to your website so visitors can get help without leaving the page.
Installed
- 1Agent readyWorkflow tested
- 2Choose channelsConnections ready
- 3Final checksAll checks passed
- 4Publish agentDraft → Live
Live conversations use Haillo Credits. Simple usage-based pricing means you only top up as you need it. See pricing and credit usage →
Business knowledge
Teach your agent what it needs to know.
Add your website, documents, FAQs and other approved business information. Haillo uses that knowledge to give customers helpful, consistent answers.
Think of it like giving a new team member a handbook. Your agent looks through the information you provide, finds what matters and uses it to answer the customer.
✓Add trusted sourcesOnly use information you approve.
✓Test before publishingCheck the answer and its source.
CUSTOMER
“Can I return an item after opening it?”
HAILLO
“Yes. You can return an opened item within 14 days, provided it is complete and in its original condition.”
Approved source · Returns section 2.1 · Updated today
Actions and integrations
Let your agent do more than answer questions.
Connect Haillo to the systems your business already uses. Your agent can find information, complete tasks and keep customers updated while the conversation is still happening.
Live conversationAppointment agent
Customer
“Can I move my appointment to Friday morning?”
Haillo
“Yes—10:30 is available. I’ve moved it and sent your confirmation.”
✓ Request completed during the conversation
UNDERSTANDChange appointment
✓
CHECKFriday availability
✓
UPDATEBooking system
✓
CONFIRMWhatsApp sent
✓
BOOKING SYSTEMAppointment updated
Done
CUSTOMER RECORDActivity saved
Done
WHATSAPPConfirmation sent
Sent
Find information
Look up customer details, availability and live updates.
Complete tasks
Create bookings, update records and capture leads.
Send confirmations
Follow up through WhatsApp, SMS or email.
Bring in a person
Transfer the conversation with its context intact.
Haillo connects through built-in actions, APIs and webhooks. If you need help connecting a system, our team also offers a build service.
Live operations
See every conversation. Step in when it matters.
Follow conversations across Voice, WhatsApp, SMS and your web widget from one place. See what your agents are doing and bring in a person whenever the customer needs more help.
StatusFromAgentSentimentDuration
+27 82 ••• 1842Booking Agent
Live · 02:14
- Intent
- Change an appointment
- Sentiment
- Calm
Customer
“I need to move my appointment to Friday.”
Haillo
“I can help. Would morning or afternoon work better?”
Conversation intelligence
See what’s working—and make every conversation better.
Haillo turns your conversations into clear business insights. Understand the customer experience, find calls that need attention and improve your agents using evidence from real conversations.
CALL OUTCOMESHow conversations ended
Last 30 days⌄
- Resolved by Haillo84%
- Connected to a person10%
- Customer ended call4%
- Needs attention2%
HAILLO REVIEW · TODAY, 10:42
This conversation may need a closer look
The customer’s request was resolved, but slower replies affected the experience.
- Call quality
- 3.7 / 5 · Fair
- Caller mood
- Neutral
- Call purpose
- Support request
CALL QUALITY SCORE3.7 / 5.0Fair
- Clear conversation starting pointGood
- Slower repliesReview
- Audio continuityGood
See the complete picture
Track experience, outcomes and service reliability.
Find calls worth reviewing
Bring important conversations into one workspace.
Understand what happened
See the signals behind each quality score.
Improve with control
Approve changes before they reach live agents.
When you need more
Start simple. Extend when you’re ready.
Build your first agent visually. As your needs grow, Haillo can connect to specialised systems and support more advanced business processes.
APIs · Webhooks · Function tools · Custom logic · Version history
Create reusable tools
Build an action once and let different agents use it.
Continue after the conversation
Trigger follow-ups and internal tasks automatically.
Add specialised logic
Support the processes that make your business different.
Publish with confidence
Keep previous versions and restore them when needed.
For technical teams, Haillo supports APIs and webhooks. If you would rather have help, our team offers a build service.
Build your first agent
Start with one agent. Build from there.
Give your agent a job, choose how it should sound, add your business knowledge and test the complete experience before publishing it to customers.
Free plan · Test credits included · No developers required