Capture work while teams are on site
Keep responding when the people who normally answer are busy delivering the service.
Haillo for Home Services
Turn more calls into qualified job requests — while your team stays on site.
Haillo can answer enquiries, collect job information, qualify requests and help customers move toward a booking — even while your team is out doing the work.
Useful for plumbers, electricians, maintenance teams, installers, cleaning businesses and other field services.
Voice
WhatsApp
SMS
SMS
NEW CONVERSATION
“My geyser is leaking. Can someone come out today?”
IntentUrgent plumbing enquiry↓Agent stepCheck service area↓Qualified job request created ✓
Sound familiar?
You shouldn’t have to stop doing the work just to answer the phone about the next job.
Haillo handles the predictable first steps so your team can focus on the job in front of them and the right jobs coming next.
- Calls arrive while everyone is on site.
- Quote requests lack the information you need.
- Customers ask whether you cover their area.
Qualify before dispatch
Collect the service, location and job information your team needs before following up.
Separate urgent from routine
Use your configured rules to direct each request towards the appropriate next step.
What Haillo can handle
An Agent for the conversations your team handles every day.
Start with one focused job. Give the Agent clear steps, approved information and the right point for a person to take over.
New job enquiries
Capture the service needed, location and preferred timing.
Quote requests
Collect the information your team needs to assess the request.
Service-area questions
Check the customer location against configured coverage.
Job qualification
Ask practical questions before sending the opportunity to your team.
Scheduling requests
Capture availability and move the request toward a booking.
Urgency classification
Separate routine requests from configured urgent scenarios.
One conversation, carried through
See an urgent enquiry reach the right team.
The Agent does more than reply. It understands the request, follows the workflow and moves the conversation towards a useful outcome.
Home Services AgentAgent active
Intent detectedUrgent plumbing enquiry
OutcomeQualified job request created✓
Connected and controlled
Works with your business. Stays within your rules.
Set the questions, service areas, urgency rules and escalation paths. Your team decides what Haillo can handle and what needs a person.
Use the systems behind the conversation.
Built-in actions, APIs, webhooks and custom integrations can help the Agent retrieve information and complete the next step.
Job managementCalendarCRMMaps or service areasWhatsAppCustom API
Availability depends on the application, access and use case. References do not imply a native or endorsed integration.
Automation that supports the team doing the work.
- Define what the Agent can do
- Use approved business knowledge
- Choose when a person takes over
- Review what happened afterwards
Business outcomes
More qualified work captured. Less interruption on site.
Practical ways a focused Agent can support your team and the customers who depend on it.
- 01Capture more incoming work
- 02Qualify jobs before dispatch
- 03Respond while teams are on site
- 04Separate urgent from routine
- 05Reduce repetitive administration
Questions
What Home Services businesses usually ask.
Practical answers about setting up an Agent for this kind of work.
Can Haillo tell urgent jobs from routine enquiries?
You can configure questions and decision rules that classify requests and determine the next step. Emergency services and safety-critical situations should always use carefully defined escalation boundaries.
Can it check whether we service a customer’s area?
A workflow can compare a supplied location with configured service-area information or a connected system.
Can Haillo book jobs directly?
It can collect scheduling information and interact with a connected booking process where the required integration is available.
What if a job needs an expert to assess it?
Haillo can collect the initial information and hand the request to your team with the context already captured.
Do we need to build everything ourselves?
No. The visual Agent Builder is designed for non-technical teams, and Haillo also offers a build service if you want help configuring the Agent or connecting your systems.
Can I use my existing business telephone number?
Yes. You can forward your existing number to the Haillo number provided to you, or arrange to port the number to Haillo. This requires a paid Haillo subscription, and the exact setup depends on your current telephone provider.
Haillo for Home Services
Put Haillo to work in your business.
Keep new work moving forward while your team stays focused on delivering the service.
Build your first Agent
Start free · Test before you go live