Protect front-desk capacity
Let staff stay focused on patients instead of repeatedly leaving the desk to manage routine enquiries.
Haillo for Healthcare
Spend less time on routine patient admin. More time caring for patients.
Haillo helps medical practices automate everyday patient conversations such as appointment enquiries, routine questions, reminders and information collection across voice and digital channels.
Designed to complement your team, not replace the human conversations that matter.
Voice
WhatsApp
SMS
SMS
NEW CONVERSATION
“I’d like to make an appointment for Thursday morning.”
IntentAppointment request↓Agent stepCheck availability↓Appointment request handled ✓
Sound familiar?
Your phone shouldn’t control your front desk.
Haillo gives your practice another way to handle the routine — while your team remains available for the important.
- The phone rings while staff are helping patients.
- Patients call after hours.
- The same questions are answered repeatedly.
Respond beyond opening hours
Give patients a useful next step when the practice is closed or the team is busy.
Collect details consistently
Gather the approved information your workflow needs before a person takes over.
What Haillo can handle
An Agent for the conversations your team handles every day.
Start with one focused job. Give the Agent clear steps, approved information and the right point for a person to take over.
Appointment enquiries
Collect the information required to initiate, schedule or route an appointment request.
Appointment reminders
Automate routine reminders and approved responses.
Patient FAQs
Answer approved questions about hours, locations, services and practice information.
New patient intake
Collect structured information before routing the request to the right workflow or team member.
Call routing
Understand why the patient is calling before routing them.
After-hours conversations
Continue handling appropriate enquiries after the front desk closes.
One conversation, carried through
See an appointment request move from question to action.
The Agent does more than reply. It understands the request, follows the workflow and moves the conversation towards a useful outcome.
Healthcare AgentAgent active
Intent detectedAppointment request
OutcomeAppointment request handled✓
Connected and controlled
Works with your business. Stays within your rules.
Set clear workflow boundaries, use approved practice information and decide when a conversation must go to your team. Haillo supports administrative conversations and does not diagnose patients or replace clinical judgement.
Use the systems behind the conversation.
Built-in actions, APIs, webhooks and custom integrations can help the Agent retrieve information and complete the next step.
Practice systemCalendarPatient recordsEmailWhatsAppCustom API
Availability depends on the application, access and use case. References do not imply a native or endorsed integration.
Automation where it helps. People where they matter.
- Define what the Agent can do
- Use approved business knowledge
- Choose when a person takes over
- Review what happened afterwards
Business outcomes
More capacity at the front desk. A more responsive patient experience.
Practical ways a focused Agent can support your team and the customers who depend on it.
- 01Answer more appropriate enquiries
- 02Reduce repetitive front-desk work
- 03Respond beyond normal hours
- 04Collect information consistently
- 05Keep staff focused on patient care
Questions
What Healthcare businesses usually ask.
Practical answers about setting up an Agent for this kind of work.
Can Haillo provide medical advice?
No. Haillo is designed for configured administrative workflows such as appointment enquiries, approved practice information and routing. Clinical advice and judgement remain with qualified healthcare professionals.
Can Haillo answer our practice phone calls?
Haillo supports voice conversations. The exact connection and routing setup depends on your current telephone configuration and the workflow you want to run.
What happens when a patient needs a person?
You can define when Haillo should route or hand a conversation to your team, including situations that fall outside an approved workflow.
Can we control what Haillo is allowed to say?
Yes. Workflows, approved knowledge and conversation boundaries help define what Haillo can handle and when it should escalate.
Do we need to build everything ourselves?
No. The visual Agent Builder is designed for non-technical teams, and Haillo also offers a build service if you want help configuring the Agent or connecting your systems.
Can I use my existing business telephone number?
Yes. You can forward your existing number to the Haillo number provided to you, or arrange to port the number to Haillo. This requires a paid Haillo subscription, and the exact setup depends on your current telephone provider.
Haillo for Healthcare
Put Haillo to work in your business.
Give patients a responsive way to handle routine enquiries while your team stays focused on care.
Build your first Agent
Start free · Test before you go live