Talk
Customers contact your business by phone, WhatsApp or SMS. The agent responds, asks questions and collects the information it needs.
Answer calls · Ask questions · Collect detailsAI agents for customer conversations
Build AI agents that talk to customers and get work done.
Haillo helps your business answer calls and messages, understand what customers need, and complete the work that follows across Voice, WhatsApp and SMS. Connect your business knowledge and systems so every conversation can lead to action.
Free plan · Credits included · No development team required
HAILLO AGENTAppointment assistant
Customer “Can I book an appointment for tomorrow?”
- 01VOICECall received✓
- 02UNDERSTANDAppointment request✓
- 03CALENDARAvailability checked✓
- 04ACTIONAppointment booked✓
- 05WHATSAPPConfirmation sent✓
WHATSAPP · NOW
You’re booked for tomorrow at 10:00. Your confirmation is included here.
Incoming voice call.
What is a Haillo Agent?
How a Haillo Agent gets work done.
A Haillo Agent is an AI assistant you configure for a specific job. It can talk with customers, understand their requests, use your business information, take action in connected systems and bring in your team when needed.
Understand
Haillo identifies what the customer needs and uses your instructions, business knowledge and conversation context to decide what should happen next.
Understand intent · Search knowledge · Remember contextAct
The agent can find or update information, make a booking, send a message or trigger an action in another business system.
Check systems · Update records · Complete tasksAutomate
Haillo connects the steps into a complete workflow, including confirmations, reminders, follow-ups and work that happens after the conversation.
Send confirmations · Trigger follow-ups · Run workflowsOne agent, multiple channels
One agent across Voice, WhatsApp and SMS.
Build the agent once and make the same knowledge, workflows and capabilities available wherever customers contact you. Haillo keeps the conversation context connected as they move between channels.
Thursday appointment
Context connectedJM
Customer
“Can I book for Thursday morning?”
✦
HAILLO UNDERSTANDSAppointment request
Booked ✓Haillo
You’re booked for Thursday at 10:00. Your appointment details are included here.
10:02 · ✓✓Customer
Perfect, thank you.
H
Haillo
Reminder: Your appointment is tomorrow at 10:00. Reply if you need to make a change.
✓ Delivered to the same customer
Connected to your business
Knowledge in. Real actions out.
Connect Haillo to the information and systems your business already uses. Your agents can give accurate answers, retrieve live information, update records and trigger the work that follows.
YOUR BUSINESS
WebsiteDocuments & FAQsProducts & servicesCustomer recordsBooking & support systems
Haillo AgentApproved knowledge
+ conversation context
+ conversation context
USEFUL OUTCOMES
✓ Accurate answer provided✓ Customer record found✓ Availability retrieved✓ Business system updated✓ Confirmation sent
Use your business knowledge
Give agents approved information about your products, services, policies and processes so their answers are grounded in your business.
Products and services · Policies and FAQs · Business processesRetrieve live information
Let agents check customer records, availability, bookings and other live information while speaking or messaging with a customer.
Customer data · Availability · Existing requestsComplete the next step
Haillo can create or update records, make bookings, send emails or messages and trigger workflows in connected systems.
Update systems · Send confirmations · Trigger actionsNeed a custom connection? Haillo can work with APIs, webhooks and custom functions when more control is required.
Explore integrations and actionsReal business workflows
What could a Haillo Agent handle for you?
Start with one customer conversation your team handles every day. Haillo can manage the conversation, complete the routine work and bring in your team when an exception needs personal attention.
01AI RECEPTIONIST
Answer and route customer calls
Answer common questions, understand why someone is calling, collect their details and connect them to the right person when needed.
- Answer
- Understand
- Help or route
- Pass context
02APPOINTMENTS
Book and manage appointments
Check availability, schedule or reschedule appointments and automatically send confirmations and reminders.
- Understand request
- Check calendar
- Update booking
- Confirm
03LEAD QUALIFICATION
Qualify and follow up with leads
Answer initial questions, collect requirements, update your CRM and send qualified opportunities to your team with the relevant context.
- Answer questions
- Collect details
- Update CRM
- Follow up
04CUSTOMER SUPPORT
Resolve routine support requests
Use your business knowledge and connected systems to answer questions, retrieve information and complete common customer-service requests.
- Understand issue
- Find information
- Complete request
- Escalate if needed
Explore solutions by industry
Every workflow can stay available after hours and automate the follow-up that comes next. Explore WhatsApp automation →
Build your agent
Build, connect, test and launch.
Create the customer conversation and the work behind it in one visual workspace. Define what your agent should say, understand, decide and do—without starting from code.
WORKFLOWLead qualification
TRIGGERIncoming enquiryVoice or WhatsApp
TALKAsk what they needCollect requirements
COLLECTContact detailsName, company, contact
AI DECISIONQualify opportunityIntent and fit
CRM ACTIONCreate lead recordConnected system
NOTIFYAlert sales teamSummary included
FOLLOW-UPSend confirmationWhatsApp or email
NEEDS PERSONAL ATTENTIONWarm handoff to salesCustomer context included
Design the workflow
Add and connect conversation, decision and action blocks.
Configure the agent
Set its purpose, personality, knowledge and handoff rules.
Connect and test
Add channels and systems, then run complete test conversations.
Publish and improve
Publish safely and refine the agent using real conversation insights.
Visibility and human control
See every conversation. Stay in control.
Follow conversations as they happen, review what your agents did, understand the outcomes and bring in your team when a customer needs personal attention.
Operations
Systems online LiveCustomer Service Agent
✓ Existing booking found↻ Checking alternative dates
CONVERSATION SUMMARY
Appointment moved successfully
The customer requested a booking change. Haillo found the existing appointment, moved it to Friday at 11:00 and sent a WhatsApp confirmation.
- Request
- Reschedule appointment
- Actions
- Calendar updated · Confirmation sent
- Outcome
- Completed
- Follow-up
- Reminder scheduled
Example dashboard
Built for South African business
Enterprise-grade AI, made practical for South African businesses.
Haillo brings customer conversations, workflows, business connections and human handoff into one platform—without requiring a large development team or complex implementation project.
Why businesses choose HailloBuild without a large development team
Create and update many customer conversations and workflows visually. Advanced tools remain available when more technical control is needed.
Start with one valuable workflow
Begin with one repeatable customer journey, prove its value and then expand into more agents, channels and business systems.
Keep everything connected
Bring Voice, WhatsApp, SMS, knowledge, integrations, automation and human handoff together instead of stitching together several separate tools.
Start with one workflow→Prove the value→Expand as you grow
Start free
Answer callsBook appointmentsQualify leadsSupport customers
Don’t take our word for it. Build one.
Use the Free plan to explore the Haillo Agent Builder, create your first workflow and test what an agent could handle for your business. Credits are included.
Free plan · Credits included · No development team requiredDo I need technical experience to use Haillo?
No. Haillo uses visual building and guided configuration rather than requiring you to write software. Understanding the customer process you want to automate is more important than having technical experience. Advanced tools are available when a developer needs more control.
If you would prefer help getting started, Haillo also offers a build service.
How does Haillo understand and respond during a phone call?
Haillo listens to what the customer says, turns the conversation into information the agent can understand and uses its instructions and workflow to decide what should happen next. It then responds in a natural voice while the call is taking place.
How does a Haillo Agent know about my business?
You choose the information available to the agent, such as your products, services, FAQs, policies and business processes. The agent can search this approved knowledge during a conversation and use information from connected systems where you have configured access.
Can I use my existing business telephone number?
Yes. You can forward calls from your existing number to the Haillo number provided to you, or request to have an eligible number ported to Haillo. This requires a paid Haillo subscription. Forwarding and number-porting requirements depend on your current telephone provider and the number involved.
Can Haillo connect to my existing systems?
Yes. Haillo can use built-in actions, APIs and webhooks to retrieve information and complete work in the systems your business already uses. The exact connection depends on the capabilities available in that system. If you get stuck, Haillo also offers a build service to help create your workflows and integrations.
What happens when Haillo needs a person?
You can define when an agent should involve your team. Haillo can route or transfer the conversation together with the customer details and context already collected, so the customer does not have to start again.
What can I do on the Free plan?
You can explore the Agent Builder, create and test your first workflows and use the credits included with the plan. Upgrade when you are ready to connect a business telephone number, activate WhatsApp or make your agents available through other supported channels.