Reduce routine support load
Handle predictable product, order and delivery questions without adding another manual queue.
Haillo for Retail
Resolve routine customer questions without growing the support queue.
Haillo helps growing retailers handle common customer conversations across digital channels while automatically escalating conversations that need your team.
More customer conversations shouldn’t automatically mean more support overhead.
WhatsApp
Web widget
SMS
Web widget
SMS
NEW CONVERSATION
“Where is my order? It was meant to arrive today.”
IntentOrder status enquiry↓Agent stepCheck connected system↓Customer updated or routed ✓
Sound familiar?
Growth creates more conversations before it creates more capacity.
Haillo handles configured routine conversations consistently and sends the exceptions to your team.
- Customers ask product questions before buying.
- Order-status requests fill support queues.
- Delivery questions repeat across channels.
Stay responsive during peaks
Give customers a useful response when conversation volume rises.
Escalate with context
Send exceptions and complaints to your team with the information already collected.
What Haillo can handle
An Agent for the conversations your team handles every day.
Start with one focused job. Give the Agent clear steps, approved information and the right point for a person to take over.
Product questions
Answer from approved catalogue and business information.
Store information
Share hours, locations, collection and contact information.
Order enquiries
Collect order details and query a connected process where available.
Delivery questions
Explain approved delivery options and next steps.
Returns guidance
Guide customers through your configured returns process.
Product discovery
Collect requirements and help narrow appropriate options.
One conversation, carried through
See an order question become a useful answer.
The Agent does more than reply. It understands the request, follows the workflow and moves the conversation towards a useful outcome.
Retail AgentAgent active
Intent detectedOrder status enquiry
OutcomeCustomer updated or routed✓
Connected and controlled
Works with your business. Stays within your rules.
Choose the information, actions and support boundaries Haillo can use. Exceptions, complaints and conversations requiring judgement can move to your team.
Use the systems behind the conversation.
Built-in actions, APIs, webhooks and custom integrations can help the Agent retrieve information and complete the next step.
Online storeOrder managementHelp deskCRMWhatsAppCustom API
Availability depends on the application, access and use case. References do not imply a native or endorsed integration.
Automate the routine. Keep people focused on what matters.
- Define what the Agent can do
- Use approved business knowledge
- Choose when a person takes over
- Review what happened afterwards
Business outcomes
More responsive support. More capacity for the conversations that need people.
Practical ways a focused Agent can support your team and the customers who depend on it.
- 01Answer more routine questions
- 02Respond faster during peaks
- 03Reduce repetitive support work
- 04Keep experiences consistent
- 05Escalate exceptions with context
Questions
What Retail businesses usually ask.
Practical answers about setting up an Agent for this kind of work.
Can Haillo answer questions about our products?
Yes, using approved product information or connected data that you make available to the workflow.
Can it look up an order?
A workflow can query a connected order system where the necessary API or integration access is available.
What happens when a customer has an unusual problem?
You can define when the conversation should be escalated to your support team, together with the context already collected.
Can Haillo work across WhatsApp and web?
Haillo supports multiple conversation channels. The exact workflow and actions available can vary by channel and configuration.
Do we need to build everything ourselves?
No. The visual Agent Builder is designed for non-technical teams, and Haillo also offers a build service if you want help configuring the Agent or connecting your systems.
Haillo for Retail
Put Haillo to work in your business.
Give customers faster answers while your team keeps its attention for the conversations that need them.
Build your first Agent
Start free · Test before you go live