Answer every important call with an Agent built around your business.

An AI voice agent is software that can hold a spoken conversation over a phone or voice channel, understand the caller’s request and follow configured steps using approved knowledge and connected systems.

AI voice agent describes the underlying conversational voice capability. AI receptionist describes a common business role for that capability: answering calls, qualifying enquiries, booking, routing and involving a person according to your rules.

An AI receptionist is software configured to answer business calls, understand the caller’s request, use approved business information and complete defined actions such as collecting details, booking or routing. A Haillo Agent can also involve a person when the request falls outside its instructions.

You can forward calls from an existing number to a Haillo number, or request to port an eligible number. The available approach depends on your current telephone provider and the number involved.

Yes. You can define handoff and routing rules so the Agent brings in your team and passes along the customer details and context already collected.

A Haillo Agent can check availability and create or update bookings when the appropriate calendar or business system is connected and the workflow permits the action.

The Agent can remain available whenever its configured voice channel is available. You decide which calls it should handle and which situations should be escalated.

Haillo provides workflow, knowledge and access controls that support a carefully designed implementation. Each business remains responsible for its notices, lawful basis, call-recording decisions, retention rules and other obligations under POPIA and applicable law.